concierge@lumiere-jewelry.com
Best for bespoke requests, press inquiries, and sourcing notes that need attachments or reference imagery.
Write to ConciergeCONCIERGE
We are always online, respond quickly, and offer genuine human support. Book a virtual appointment, request stone sourcing, or send us a message - we'll reply within hours.
We keep communication direct and high-touch, whether you are choosing a first piece, or finding jewelry for a specific mood, reach out anytime. Fast, helpful, and human.
WAYS TO REACH US
Choose the channel that fits the moment.
Private appointments, gifting support, and post-purchase care all route through the same concierge team.
+1 (212) 555-0186
Use phone support for live sizing guidance, same-day order adjustments, or appointment coordination.
Call the Studio52 Mercer Street, SoHo, New York
Mon-Sat, 11:00-19:00 by appointment
Fast help for in-stock pieces
Share wrist shots, proposal deadlines, or gift timing and we will narrow options quickly.
Open WhatsApp
PRIVATE APPOINTMENTS
A relaxed, one-to-one session built around your brief.
We help you compare silhouettes, styling directions, and how each piece fits with what you already love to wear. No rush. Just a focused conversation, online.
Bring photos, your favorite jewelry to pair with, or nothing at all. We can start from a simple mood — and build your shortlist together.
- A piece for your own vow or milestone
- · Bridal or commitment consultation
- Help finding a natural gemstone that feels right
BEFORE YOU REACH OUT
Common questions
Do I need to schedule a consultation?
Yes — it helps us prepare stone options, sizing references, and styling ideas before we talk over email or chat. Just tell us what you're looking for, and we'll get back to you within hours.
Can I get a piece delivered quickly for a gift?
Absolutely. We move fast. Share your deadline and budget, and we'll confirm what can ship immediately — or be crafted and shipped within days, not weeks.
How do online consultations work?
Entirely over email or online chat. Send us your questions, photos, or ideas. We reply quickly.
Can you help with ring resizing after purchase?
Yes. Most designs can be resized or adjusted, and we'll walk you through the fastest way to get it done — usually within a week.
SAME-DAY SUPPORT
Need an answer before placing an order?
Reach out with a deadline, recipient, and price range and we will narrow the shortlist quickly.