1-3 business days for in-stock pieces
Bespoke, resized, or made-to-order styles will show a separate lead time at checkout or during consultation.
SERVICE
Shipping, gift presentation, and returns handled with precision.
We package every order for gifting standards by default, then layer insured shipping and clear support on top.
AT A GLANCE
Core delivery and return standards.
Tracked and insured shipping
Every shipment includes tracking so clients can monitor progress from studio dispatch to signed delivery.
Complimentary gift-ready packaging
Orders arrive in our signature box with soft storage elements suitable for gifting or long-term keeping.
14-day return request window
Unworn eligible items can be returned in original condition. Bespoke or resized pieces may be final sale.
ORDER JOURNEY
What happens after checkout.
Order review
Our team confirms item status, packaging notes, and any requested delivery timing before dispatch.
Studio preparation
Pieces are checked, polished if needed, and packed into protective presentation materials.
Tracked shipment
Tracking details are sent once the parcel has entered carrier circulation.
Aftercare support
Need an exchange, resize, or care note after delivery? Concierge support continues after arrival.
DELIVERY FAQ
Questions we answer most often.
Do you ship internationally?
Yes, subject to destination coverage and customs requirements. Duties and taxes depend on the receiving country.
Can I change the shipping address after ordering?
Usually yes if the order has not yet been dispatched. Contact us immediately with the corrected address.
Are made-to-order pieces returnable?
Custom, engraved, or resized items are typically final sale because they were completed specifically to your brief.
What if my parcel is delayed in transit?
We monitor carrier scans and can help escalate insured shipments when movement stalls or a delivery exception appears.
ORDER HELP
Need help with an existing shipment or return?
Share your order number and timing needs with concierge support and we will respond with the next clear step.